Refund Policy
Refund Policy
Why the free tier comes first
The add-on builds five complete reports before asking for payment, with nothing held back. That exists so you can confirm it works on your own QuickBooks® exports before you spend anything. We would rather you find out during the free reports than ask for a refund later.
What is covered
- Your first purchase of an annual or one-time licence, within 30 days.
- An annual renewal charge, within 30 days of that charge.
- A duplicate or accidental purchase, at any time.
- A charge you did not recognise or authorise, at any time.
How to request one
- Email support@classrollup.com from the address you used at checkout.
- Include your order number, which is in the receipt from Lemon Squeezy.
- Telling us what went wrong is optional and always welcome — it is how the add-on gets better — but it is not a condition of the refund.
We reply within two business days. Once approved, the refund is issued by Lemon Squeezy, our Merchant of Record, back to your original payment method. Your bank typically posts it within five to ten business days, depending on the card issuer.
What happens to your licence
A refunded licence key is deactivated. The add-on stays installed and your saved settings remain, and you can keep any reports already built — they are ordinary sheets in your own spreadsheet and they stay yours. Building new reports requires a valid licence again.
Cancelling an annual plan
You can cancel the annual plan at any time through the customer portal link in your Lemon Squeezy receipt, or by emailing us and asking us to do it. Cancelling stops future charges; your licence keeps working until the end of the period you have already paid for. We do not charge a cancellation fee.
Limits
We may decline a refund where there is clear evidence of abuse — for example, repeated purchase-and-refund cycles, or attempts to keep using a licence after it has been refunded. This is not aimed at anyone acting in good faith.
Your statutory rights
This policy is offered in addition to any rights you have under consumer law in your country, and does not replace or limit them. Because Lemon Squeezy is the Merchant of Record for the sale, you may also raise a billing dispute directly with them.
Contact
Refund requests and questions: support@classrollup.com.